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sales@replan.city
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Onboarding & support

Software that keeps
getting better.
People who answer.

A named team, answers within hours, a release every few weeks, and a first digital twin of your region within a day.

Training →
How we work with you

Three things you will notice in the first month.

1

A team, not a hotline

Your questions go to a planner and a developer who know your network. Urgent problems within four hours, the rest within one or two days.

2

Your wishes ship

We release every few weeks. What planners ask for in one training session is often in the product by the next.

3

A digital twin in a day

A first digital twin of your region runs in a day, built from public data. Your timetables, counts and cost parameters follow over the next weeks.

The first weeks

From first login to a digital twin your team trusts.

We start from your GTFS, planning states and counts, calibrate the twin and check it with your planners on cases they know. Then you go live.

From open data to a running digital twin in one day
Week 1

Kick-off and first twin

Your tenant, your users, your data. A first digital twin of the region is running by the end of the week.

Weeks 2–4

Your network, your numbers

Timetables and planning states are migrated from your current system, cost parameters and vehicle types are set up with your planners.

Weeks 4–8

Calibration and check

The twin is calibrated against your counts and tested on cases your team knows. You see every deviation and what we changed.

Go-live

Training and daily use

Four training sessions, a short guide, and the same team stays with you afterwards. The digital twin built for you belongs to you.

After go-live

Included in every subscription.

Fixes without a meter

Bugs are fixed, not billed. Urgent problems within four hours, the rest within days.

Advice from people who plan

24 hours of planning consulting a year, plus a review with you every quarter.

Releases every few weeks

Small, tested, on a stable base. Your requests are visible on the roadmap and many land within the same quarter.

Your data stays yours

Separate tenant, encrypted, hosted in Europe. Everything exports in open formats, at any time and at the end.

4 × 90 min

Online, in your tenant

One trainer drives screen and story; participants work in a shared training project.

Real cases

Your GTFS, your questions

Every session starts from a planning task.

Two waves

Power users first, then everyone

6–8 power users shape the second wave with their feedback.

Included

Four sessions in year one

Part of every subscription, next to consulting hours and quarterly reviews.

Training

Four sessions from first login to power user.

01

Network editor and rerouting

A bridge closes: reroute the line, show before and after
  • Presets and GTFS import; analyse the line and the road network before editing
  • Three ways to reroute: drag an anchor, click stops in order, add stops by name
  • Before/after map with annotations, PNG and GeoJSON export, share by link
02

Scheduling, transfers, comments

Add Saturday service and coordinate the bus with the train
  • Service windows as single departures or interval windows; matrix and stringline views
  • A shared stop for bus and rail, then the transfer coordinated in the stringline
  • Comments on stops, lines and map points; editing lock; interactive accessibility checks
03

Teams, templates, real-time analysis

Roll the tool out to the whole organisation
  • Companies and roles in a shared tenant; project templates; clone or draw a new project area
  • Line filter by operator, light theme, arrival times via the stringline, callouts
  • Optimal route, destination and activity accessibility, travel efficiency as a hex map
04

Operating economics

What the service costs to run, and how to change it in Excel
  • Three cost drivers: hours, kilometres, fleet depreciation; line groups and reserve factors
  • Vehicle types, vehicle and agency cost models, energy price scenarios, services by day type
  • Run a calculation and work with the Excel dashboard: lines, services, vehicle types, parameters

Talk to the people
who will build your digital twin.

30 minutes, your region on the screen, and a plan for the first four weeks.

sales@replan.city